Bristol-Myers Squibb

CAR T Site Manager - Bristol Myers Squibb - Braine-l'Alleud

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The CAR T Site Manager serves as main point of contact for all Onboarding activities of CAR T treating site (Qualification & Activation). She/he develops the site Onboarding plan, and coordinates Onboarding activities. She/he triages site requests and questions to the appropriate BMS subject matter expert when needed. After the onboarding, the CAR T Site Manager facilitates ongoing support of the CAR T sites and prepares for upcoming activations for new CAR T’s / line extension.

Responsibilities include but are not limited to:

  • Ensure timely and high-quality execution of CAR T onboarding of the treatment centers and ongoing support
  • Serve as the project manager for the successful onboarding of each treatment center
    • Define treatment center qualification plan; update internal/external stakeholders on progress with project timeline
    • Ensure CAR T dry-run has been completed with designated CAR T care management team
    • Serve as main-point-of-contact for CAR T related inquiries; serve as conduit to the relevant subject matter experts as needed
    • Triage requests and questions to cross-functional roles to ensure customer requests are addressed
    • Coordinate treatment center stakeholders (e.g., clinical staff, supply and distribution, purchasing, operations, department decision makers, apheresis operations manager etc.) in cross-functional approach
    • Monitor progress and alert stakeholders in case of e.g., delayed progress, issues on site and develop plans to resolve issues to minimize delays
    • Create strategic plan that will inform resource management at each treatment center
    • Facilitate timely CAR T site activation; facilitate ongoing support of CAR T site and identify potential opportunities and challenges with capacity, capabilities, structures
  • Ensure qualification criteria are met as signed-off by relevant functional owners: Engage accounts and evaluate qualification needs
  • Ensure key trainings are delivered linked to the onboarding process for the treatment centers:
    • Order flow training for staff involved in CAR T product ordering
    • Patient enrollment/scheduling for staff involved in relevant activities, etc.
    • Oversee ongoing and refresher operational RMP training; coordinate with MSL to ensure product specific RMP training is delivered
  • Ensure that establishment of hospital SOPs for chain of identity processes are verified
  • Lead contracting process during qualification (incl. Master Services Agreement (with or without apheresis agreement for quality), trade policy, CAR T policies, ordering
  • Relationship management: Develop and maintain relationship with customers; drive customer satisfaction
  • Communicate feedback from site qualification to CAR T leadership to refine strategy
    • Referral strategy: Identify local referral patterns in close collaboration with the field team
    • Product promotion: Reinforce product positioning in the certified treatment center (e.g., marketing programs, in-services, info on dosing/admin) in close collaboration with the hematology sales team

Job knowledge, skills and experience:

  • Minimum 5 years experience within the pharmaceutical, biotechnology, or medical industry in hematology (preference for people with Hem/Onc expert, esp. in allogeneic transplantation and/or cellular therapies (CAR T)
  • Proven track record in different customer facing role (s), e.g. medical, sales, marketing and/or account mgmt.
  • Strong project management skills with the ability to closely work together in a cross-functional team.
  • Highly effective organizer who can prioritize and manage multiple projects and stakeholders with ease
  • Strong communication skills and excellent pro-active thinking.
  • Good understanding of hospital access and account management
  • Initiative, creativity, and adaptability in a rapidly changing environment
  • Self-motivating, entrepreneurial mind who can bring structure and solutions to complex situations
  • Team player, enthusiastic and "can do" person with excellent problem-solving skills & communication skills
  • Personal drive for excellence and ability to inspire this in others
  • Strong identification with company values
  • Bachelor or mater degree in Life sciences and/or Business education
  • Excellent written and oral communication skills
  • Fluent in Dutch, French and English

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

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