Technical Customer Specialist - KGR - Anvers

We are recruiting a Dutch speaking Technical Customer Support in Lisbon for an international company.

The role is based in Lisbon (Portugal)

Your Tasks :

• Handle customer technical support queries through chat, phone and email
• Listen to customer needs in order to understand customer requirements
• Troubleshoot basic and routine customer issues that are of technical nature
• Redirect calls to field engineering support
• Escalate to next level of problem resolution

Your Profile :

• Fluent in Dutch and English, both oral and written
• Minimum of 6 months working in Tech Support/B2B ideally, self-troubleshooting or similar
• Computer literate with sound knowledge of Microsoft Office package
• Comfortable communicating using various channels (telephone, email, chat)
• Ability to work independently, while being team player

Benefits :

• Attractive remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and team
• Guidance and tools to reach your full potential.
• Health and Life insurance.
• Relocation support

Job Type: Full-time

Schedule:

• Day shift