Teamleader customer service - SOLIX - Malines

The role of the Customer Services Team Lead will be to take responsibility for both the initial training as well as the ongoing development of all CS Consultants in the general CS Team. The CS Team leader will be the main contact for general CS activity handled by the team and be required to assist Head of Customer Service with the smooth running of the customer services operation as outlined below.

Principal Duties and Responsibilities

General duties

• CS Team lead will from time to time be required to directly manage more complicated quote requests and problem shipments and take over any escalations.
• CS Team lead should be looking to develop all staff members to assist with these tasks where possible, and identify any additional training requirements to ensure their personal experience is shared with the wider team.
• Team lead must set a good example to all staff members.

Profiel

• In view of the above, the Customer Service Team Lead must acquire basic or advantage knowledge and/or skills to properly use/work with:
  
• Company owned programs (World-STAR, Bio-STAR, OP-STAR, TMS).
• Other computer programs (MS Outlook, MS Word, MS Excel, Webdoc,…).
• IATA and ADR Dangerous Goods Regulations.
• Experience requirements
  
• An effective team player with a strong track record of developing logistical solutions for strategic World Courier customers.
• Direct experience of Managing the Sales process to drive business growth in a customer facing capacity.
• Excellent presentation skills and strong written and verbal communication skills
• Strong commercial and customer focus and awareness
• All round experience across a number of commercial and operational roles
• Live Animals Regulations.
• GCP Requirements.
• Customs and Handling Agents: handling paperwork related to airfreight.
• Various equipment:
  • Phones and faxes, computers and printers,….
  • Temperature recorders (equipment and read-out programs).
  • Freezers and fridges.
  • Thermal boxes, gel packs and dry ice.

Aanbod

• We offer competitive total rewards compensation.
• Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
• Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer.
• Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
• Fix contract