Support Engineer

About us 

We are Serverless Inc, creators of the Serverless Framework, a popular open-source development tool for building serverless applications.  Our mission is to make harnessing the creative potential of serverless cloud infrastructure easy and fun through user-friendly developer tools. 

While adoption of the Serverless Framework has grown beyond our most extraordinary expectations, it’s still the beginning of the massive serverless technology trend.  We believe serverless cloud infrastructure is the natural evolution of the cloud, and the future will provide developers with more serverless options than ever. 

We’re now scaling to improve the Framework and offer several new development experiences for developers and organizations.  We are distributed by location but united in our purpose.  We value product-minded technologists and fully own our successes and failures. Most importantly, we believe that people do their best work when empowered. If you are on a journey to find a team that crafts ingenious cutting-edge solutions while having fun together, we are your destination. 

As a Support Engineer, you will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real-world challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers, community, partners, and the broader Developer Experience (DX). You want to make our customers and partners successful while strengthening their relationship with Serverless. You can make a huge impact and have actual ownership of the work you do.

Founded in 2016, Serverless Inc. is a Series B funded start-up, with a fully remote workforce since day one

Attributes We Seek

Motivated Motivated foremost about serverless and making it accessible to all through world-class development tools.

Product-Driven Prioritizes the customer-facing experience above all else.

Self-Starter Unafraid of ambiguity, identifies what matters most and delivers, without waiting or apprehension.

Takes Ownership Owns the goals, and more importantly, their results.

Over-Communicates Doesn’t expect communication to happen but ensures it, with emphasis on excellent written communication.

Kindness Treats everyone inside and outside of our organization with dignity, and respects differences in perspectives, opinions, and experiences.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:

$70,000 — $120,000/year

Location

North America, Central America, South America, Europe