Senior UX Researcher

POSITION: 

We are looking for an experienced user experience researcher that will advocate for the user's experience across all our product portfolio. You’ll work alongside the lead UX researcher to lead and execute multiple research projects. You’ll own end-to-end research from planning through synthesis and sharing of results.   

User Experience Researchers are subject matter experts on our client and partner users. You’ll recommend the appropriate methods and approaches from your experience with previous studies. You’ll support multiple teams with varying degrees of needs and urgency. Your ability to scope, prioritize and deliver actionable findings to the cross-functional teams is key to your success in this role. 

You’ll also play a critical role in establishing, evangelizing, and scaling user experience research at PI. You’ll work tightly with the lead UX researcher, design leadership, design operations, product designers, brand designers, product marketers, and business intelligence teams to establish and codify the research process. 

With the help of the lead UX researcher, you’ll lead UX research projects while democratizing UX research throughout the organization. You’ll also support product designers and other stakeholders who lead and conduct their own UX research—they’ll defer to you for guidance on the UX research process. 

You’re a practical researcher who can articulate the necessary tradeoffs that balance end user needs with business objectives. You value collaboration and learning. You measure your success by prioritizing user experience outcomes and business results over perfection of your research practice. 

YOUR DAY-TO-DAY:

Scope, prioritize, plan and execute research projects with appropriate research methods

Collaborate with the lead UX researcher, product designers, developers, product management, product marketing, and front line team members to identify research opportunities

Advise stakeholders on the appropriate research methods and activities based on the project's goals

Facilitate research studies that include stakeholders throughout the process, from planning to moderating sessions to synthesizing research

Recruit, source, and screen UX research participants

Moderate UX research sessions (eg., interviews and usability sessions)

Debrief and synthesize research insights with team members

Develop research insights in a timely manner

Synthesize and present actionable findings (eg., design recommendations, personas, jobs-to-be-done statements) to a wide internal audience 

Conduct generative (eg., interviews, surveys) and evaluative research (eg., usability testing, card sorts, concept testing) 

Validate existing knowledge of users and uncover new insights

Standardize the research process and relevant methods across the organization, when applicable

Evolve existing research methods and add emerging industry research methods to our practice

Create and maintain research artifacts like protocols, test plans, worksheets, and synthesis templates

Contribute to and maintain the UX research repository 

Evangelize and educate the organization on user experience research

Support product designers and other stakeholders who lead and conduct UX research 

Mentor product designers, junior researchers, and interns on UX research practices 

SHOULD YOU APPLY?

If you’ve got all the below skills, drop what you’re doing right now and reach out. If you’ve got some of these skills, we still want to hear from you!

Proficiency with UX research methods (strong on qualitative, familiar with quantitative)

Familiarity or proficiency with unmoderated tools such Userlytics, UserTesting.com, Optimal Workshops

Excellent facilitation skills to engage internal cross-functional teams and external users 

Experience leading, planning, and executing many UX research projects.

SAAS experience preferred.

A Bachelor's in Human Factors, Cognitive Science, HCI, Interaction Design, or related field, or equivalent experience.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Digital Nomad jobs that are similar:

$60,000 — $120,000/year

Location

Boston, Massachusetts, United States