Salesforce Data Analyst

Who we are

N-SIDE is a deeptech company that empowers organizations in the life sciences and energy sectors to make better decisions and optimize the use of critical resources.
We're doing so by combining deep industry expertise with applied mathematics and artificial intelligence into easy to use and cutting-edge software that transforms uncertainty and complexity into deterministic outcomes.
In Life Sciences, we streamline the clinical supply of pharmaceutical and biotech companies by accelerating clinical plans, mitigating risks and curbing drug waste.
In Energy, we accelerate the transition towards renewables and electrification by enabling leading grids and market players in making better, faster and safer decisions.
You will be responsible in managing the data visualisation enhancement and analysis. You will be a trusted member of our marketing team and support.

We are looking for a Salesforce Data Analyst to join our Marketing & Communications department based in Louvain-la-Neuve

About the job

Data visualization enhancement & analysis

Build Salesforce reports and dashboards to monitor sales and customer success teams activities. Report the data in line with the defined KPI’s.
Maintain and update effectively Salesforce reports & dashboards to ensure a consistent monitoring.
Support the business growth of N-SIDE by developing new dashboards to visualize SaaS key metrics.
Analyze constantly the CRM Data (pricing, product catalogue, opportunity pipeline, sales funnel progress…) and provide key insights on a regular basis

Data quality

Monitor and improve the CRM Data Quality thanks to both technical and strategic approach (dashboards up to date and accessible, hierarchical responsibility among teams with clear processes…)

Business continuity & Sales Force improvement

Support the CRM Team by processing CRM help desk requests - bugs & suggestions of improvement
Nurture the CRM knowledge base for users and admins with detailed users documentation, training materials/ FAQ, tips & tricks
Operate Salesforce technical improvements : field creation, workflow, process builder, user/profile management, layout optimisation, validation rules optimisation…

CRM Innovation

Support the CRM manager in the development of our technological environment by implementing or integrating new tools (e.i. survey tool, Conga project, Tableau)
- Participate in the testing phase
- Ensure the creation of appropriate reports/dashboards to measure the success of the projects

About you

You hold a master in management/marketing with a strong background in Salesforce CRM.
Be Salesforce Administrator or Platform App Builder certified is an asset
Be knowledgable about Tableau CRM is an asset
1-3 years working in a CRM Tech role
Strong technical knowledge of CRM software (knowledge of Salesforce environment is mandatory) and CRM database management
Analytical mindset, eagerness to deep dive into technical or data-related topics
Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
Proactive, eager to bring new ideas and leverage his/her expertise in each project
Ability to understand current processes, evaluate areas for improvement, document gaps and a path to close the gap
Detailed, organized and result-oriented
Team player and eager to learn and collaborate with different partners
Fluent in English

Our offer

Internal job level: coordinator
Start date: asap

At N-SIDE, we develop leaders. You’ll be part of a small but fun family who understands that you are building your career and we will help you to develop a state-of-the-art skill set! We are committed to supporting you and making you grow in whatever direction you choose. We will empower you to take your career in your own hands.

We value a diversity of experiences. What’s important for us is that you grow and learn, because we care about you, which is N-SIDE’s hallmark. You’ll learn among our incredibly smart, collaborative and hardworking N-SIDEr’s.

You will join an innovative, dynamic and multicultural company certified as one of the Best Workplaces in Belgium, Great Place to Work 2021 and B Corporation. We will offer you an important and diverse role in our quickly expanding department. You will be part of a fun and flexible work environment in which creativity, freedom and initiative are rewarded.

N-SIDE offers a great compensation package, which includes a company car and full range of benefits which can be personalised thanks to our Flex Income Plan.

Interested ?

Motivated to join our team and bring N-SIDE to the next level?

We are looking forward to receiving your application!

We are committed to respecting your privacy and protecting your personal data, including any information which allows to identify you as an individual person. N-SIDE uses the applicant’s personal data in a fair and lawful manner. N-SIDE collects and processes personal data in accordance with the privacy statement available in the privacy policy. Personal information (applicant data) submitted by an applicant will only be used by N-SIDE to ensure an effective recruitment process and will be used recruitment purposes only.