Product Manager Operations

About SeedFi 

SeedFi is a mission-driven startup dedicated to improving the financial well-being of the 100 million Americans who live paycheck to paycheck. Our mission is to help our customers realize their financial potential by providing responsible credit while helping them establish savings and improve their credit profiles. 

Unlike most startups in this space, which tweak existing products, we're re-imagining financial services from the ground up. Our goal is to leave our customers better off than when we found them. 

About the Role 

We are growing incredibly fast and need to build top-notch software to allow our Operations team to serve customers at scale while maintaining extremely high customer satisfaction. (Seriously check out our Trustpilot score). 

This year, our Operations department will scale to hundreds of agents across multiple locations (including internationally) supporting multiple products. They will perform tasks as varied as customer support calls, reviewing drivers licenses and bank statements for fraud, email and text support, handling credit disputes and performing loan modifications requested by our customers. These tasks will mostly be performed on SeedFi’s support platform, Germinator. (Yes, it’s a seed joke). 

As the PM for the Operations product team, you will lead a team of dedicated engineers, product people, designers and analysts to build and improve Germy in order to scale how we interact with our customers, address their needs, and provide them with the right financial product experience. You’ll partner closely with our Head of Operations to define the roadmap for Germy, study agent workflows and customer journeys to find new opportunities, own execution and monitoring.

Location 

We have offices in San Francisco and New York.  We have started to reintegrate in-office time into our working routines with a long-term vision of creating a hybrid working environment that mixes in-office and remote time. Our goal is to utilize in-office time to effectively collaborate on complex projects and problems, build relationships across the organization, and engage in social activities.  We also want to embrace the efficiency and effectiveness we have experienced over the last year and a half in getting individual contributor work done remotely. Specific working routines may vary depending on your role.

Location

San Francisco, CA