Payments Risk Analyst Onboarding

Do you believe that people should compassionately support one another to create a better world? Well, we do!

Serving as the world’s most trusted fundraising platform, GoFundMe is committed to creating a better world by making it safe and easy for people to support causes they’re passionate about. When someone sees a need—whether it’s in their neighborhood or across the globe—they can turn their compassion into action through GoFundMe. Our customers have raised over $15 billion for their personal causes, making GoFundMe a top 200 website in the US based on traffic, with a monthly audience of over 100 million people.

Trust is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk & Compliance team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Risk Onboarding team, you will be responsible for analyzing fundraisers  for fraud and money laundering schemes, verifying identities and KYC information, and enforcing compliance with relevant laws and regulations. This is an incredibly rewarding job where you are required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give online.

The Job…

Work Onboarding team’s second shift from 2pm-11pm PST Tuesday-Saturday.

Conduct customer due diligence and investigations into accounts and payers, with a focus on quickly removing fraudulent fundraisers before payouts.

Take a risk based approach in  analyzing each instance of suspicious activity with an array of research techniques and analytical tools.

Review customer KYC/KYB information, including by not limited to identify verification and watchlist management, escalating any potential matches to the Compliance team.

Correspond with customers to complete vetting requirements, apprise of accounts status, and offer general support in the context of risk management. 

Monitor sitewide trends to identify emerging risks, shifts in traffic, or opportunities to improve.

Audit interactions with customers and other teams to drive adherence to procedure and uniformity across teams.

Ensure that GoFundMe remains compliant with applicable regulations.

Work with our Trust & Safety, Marketing, Communications, and Customer Care  teams to ensure appropriate and accurate dissemination of public knowledge related to fundraisers.

Offer guidance on any relevant escalated customer support ticket, or account review.

Iterate on company policy to drive a culture of compliance, support localization efforts, and constantly refine process.

You...

2-5 years experience working in the payments industry and knowledge about merchant processing behaviors.

Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem.

Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance.

Empathetic with a strong customer-centric mindset.

Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.

Ambitious self starter with excellent attention to detail.

Fast learner, with initiative and follow through without sacrificing quality.

Strong performer, able to meet deadlines while balancing different priorities.

Communicate clearly and concisely both orally and in writing.

Inquisitive with a solution-oriented mindset.

Why you’ll love it here...

Market competitive pay

Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 

401(k) retirement plan with company matching

Hybrid workplace with fully remote flexibility for many roles

Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses

A variety of  mental and wellness programs to support employees   

Generous paid parental leave and family planning stipend

Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday

Learning & development and recognition programs

Gives Back Program where employees can nominate a fundraiser every week for a donation from the company

Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.

Employee resource groups

Your work has a real purpose and will help change lives on a global scale.

You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 

We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.

We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

Learn more about GoFundMe...

A Year in Giving: 2021

GoFundMe Heroes

Why GoFundMe

We Support Justice + Equality

Location

Portland, Oregon, United States