Order Manager Program Specialist

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet.

Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.

The Amazon Robotics Order Management team is the face of Supply Chain to our internal customers managing the "what", the "where" and the "when" for our customer orders. We work hand-in-hand with our Procurement and Logistics Teams to deliver right the first time and obsess over supporting our customer in successful project launches. The EU Order Management Program specialist will be responsible for the AR EU portfolio, executing both tactical and strategic programs. They will drive continuous improvement initiatives, specialize in program-level escalations and, most importantly, working to ensure on time the first time to our customers.

The Order Manager Program Specialist is a motivated self-starter who's passionate about managing operational processes, analyzing trends, and recommending and implementing process improvements. The successful candidate is inquisitive, enthusiastic about technology, energized by the challenge to raise the bar, demonstrates sound judgment, has a keen attention to detail, and actively supports and fosters a culture of inclusion.

Inclusive Team Culture
We are intentional about attracting, developing, and retaining talent from diverse backgrounds. Team members are active in Amazon’s 10+ affinity groups, sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. These range from groups such as the Black Employee Network, Latinos at Amazon, Indigenous at Amazon, Families at Amazon, Amazon Women and Engineering, LGBTQ+, Warriors at Amazon (Military), Amazon People With Disabilities, and more.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, reviews. We care about your career growth and strive to assign projects based on what will help each team member grow towards their career goals.

Day to day responsibilities will include managing the customer delivery schedule and execute changes as needed, escalate material issues to procurement, communicate material supply issues to the customer, and work cross functionally with logistics for hot-requests from the customer. The EU OM Program Specialist will also be responsible for ensuring Project readiness at the onset of a new project and closing the project from the Supply Chain perspective at the terminus. Strategically, they will escalate program improvement opportunities to the rest of the OM team and drive projects to capture the identified opportunity.