Operations Associate

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. In three years, we’ve never lost a client. 

If you like one of the Frontier roles, and you apply, and you’re accepted, we’ll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month.

Think of us as your personal talent agent, and good luck with the application :)

About The Role

Frontier is looking for a dynamic, tech-savvy Operations Associate with excellent communication skills to join our team.  

In sum, if you’re a great listener and can identify a customer’s needs, we want to chat with you.

Responsibilities

• Responsible for managing supplier relationships across all third party warehousing, co-manufacturing and raw material providers in order to meet service and cost performance targets.

• Create and maintain production schedules and ensure materials are ordered within lead times to follow said schedule.

• Support development and drive implementation of procurement strategies for ingredients, creating a network of suppliers that support innovation and mission driven initiatives.

• Manage ingredient/materials spend, with a strong focus on cost optimization.

• Analyze and identify cost savings opportunities across co-manufacturing, procurement, warehousing and logistics / transportation.

• Source and select suppliers, negotiate contract terms and prices; and manage suppliers’ relationships, quality issues, risks, complaints etc. - communicating directly with leadership before executing terms

• Manage the hedging process for key materials and other ingredients and ensure recommendations are shared and approved by senior leadership.

• Follow up on open purchase orders and ensure shipments and receipts are processed on time.

• Minimize material write-offs and work with appropriate parties to ensure “First Expired, First Out” is observed and materials are used most efficiently.

• Participate in discussions to improve the overall effectiveness of how materials are ordered, shipped, received, and maintained.

• Troubleshoot and reconcile invoices to ensure vendors are paid for materials delivered.

• Support team in building and maintaining strong relationships with suppliers and co-manufacturers, building out processes and preparing for growth.

• Other tasks as assigned.

Personal attributes

A flair for sales process with prior experience

Upbeat, enthusiastic, pleasant personality and attention to detail

Excellent listening skills and energetic phone presence

Professional, competitive, determined, and results oriented

Flexible, open-minded, and able to deliver success despite ambiguity

• Dedicated to tracking and improving performance and efficiency on a daily basis

• Desire to learn a consultative approach to selling our products and services

Job specific requirements

• 1-2 years prior operations or similar experience

• Prior experience with CRM softwares

Working computer and excellent internet for video calls

Ability to work on the US time zones 

Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)

Compensation & Benefits

• Competitive annual salary between ~$7000 to $9000 (adjusted for experience and location)  

• Learning opportunities

• Working in a great culture

Job Location

• The office is based out of our office in Hyderabad.

• The office is currently closed due to COVID. 

• If you are applying from the Philippines, you would work remotely.

Working Hours

• US Times

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Ops and Ops jobs that are similar:

$65,000 — $90,000/year

Location

Hyderabad, Telangana, India