Nike - District Manager Belgium - Retailors - Bruxelles

Position Overview:

The District Manager is a multi-unit position that provides direction and support to the Store teams within a geographic area (typically 5-10 locations, 2-5 countries) to ensure delivery of a superior customer experience and to maximize the sales/profits of the stores. They will be the immediate supervisor of a group of store management teams and performs functions to ensure that staff selected will be trained, coached, and held accountable to maintain performance standards. You are responsible for the execution of all Company policies, procedures, programs, and systems. With the support of the V.P. Sales, you will build and manage a high-performing team through selection, training, development, & coaching to ensure proper execution of all Store procedures while ensuring a positive work environment for all employees and a premium retail experience for every customer. You will work with Store Managers and cross functional support departments (merchandising, human resources, training, business planning) to align with company goals while ensuring compliance to Company guidelines & standards, local and country law/legislative requirements and ensuring protection of Company and Nike brand and assets.

Key Responsibilities:

1. Develops and coaches Store Managers to maximize contributions and ensure a high performing store team. Confirm that systems and processes are being fully utilized to manage the recruitment, on-boarding, training, development, recognition, and retention of all team members- inclusive of new stores/acquisitions. Conducts quality, timely performance reviews and provides ongoing performance feedback. Evaluates people metrics including turnover, staffing, engagement. Responsible for succession planning for key positions (internal/external top-talent) for the Area and talent planning to enhance Area performance. Responsible for ensuring a positive employee experience where all employees are treated with respect, dignity, and fairness. Provides guidance and support to resolve all employee relations issues. Conducts regular managers’ meetings to communicate and reinforce priorities.

2. Maximizes sales versus budget and prior year through monitoring/execution of company programs and ongoing review of overall store performance. Monitors labour costs and utilizes profit/loss statements to analyze results and implement corrective action as necessary to enhance results.

3. Evaluates Store performance for the continual improvement of store KPIs on all day parts. Assist Store Managers with diagnosis of sales/service issues and executing tactics to resolve.

4. Ensures Store compliance with all Company and Nike operating policies and procedures and alignment with company goals and objectives. Works with V.P. Sales to establish store priorities and works with Store Managers to develop and execute Store plans. Evaluates Area performance, receives and incorporates feedback from other support functions (i.e., Training, V.P. Sales, Customer feedback etc.) and ensures action plans are implemented to improve Store/Area performance.

5. Ensures compliance with all country/local laws and regulations in the areas of health, safety, labour and employment, as well as any applicable company policies, guidelines, and procedures. Communicates all pertinent Company information to Stores.

Decision Making Authority:

1. Analyze Area/performance data (e.g., sales, labour.) to address negative trends/improve store/area performance.

2. Analyze and assess management talent and proactively address performance gaps to ensure organizational goals are met.

3. Monitor, investigate, and resolve customer complaints, transaction trends.

4. Approval of expenditures within the established guidelines

5. Ensure corrective action is taken related to customer issues or poor performance of store management team.

Qualifications:

1. College degree and 3-5 years multi-unit management experience in Retail or related industry; or equivalent combination of education and experience.

• Required Preferred

2. Strong analytical skills to assess situations, determine root cause, initiate plan of action, and follow through to resolve; high level of integrity and business ethics; strategic goal-setting skills

• Required Preferred

3. Demonstrated ability to lead and manage in a fast-paced dynamic environment; recruit and develop talent who will move the organization forward; ability to make tough decisions. Excellent communication and delegating skills; and strong collaborative and team-building abilities

• Required Preferred

4. Strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.

• Required Preferred

5. Experience/ knowledge of local markets related to employment, government requirements/legislation (holidays, pay, elections) and local wage/labour trends/expectations. Insights on demographics

• Required Preferred

6. Highly organized and skilled at prioritizing time/effort of competing tasks.

• Required Preferred

7. Must have reliable transportation and be available to travel to multiple Stores, meetings etc. Availability to work various days/shifts (weekends, evenings, holidays etc.)

• Required Preferred

8. Strong PC skills with knowledge of Microsoft Office suite.

• Required Preferred

9. French & Dutch Speaker

Note: To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Position Based in Belgium

DISCLAIMER

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Retailors Sports Inc. is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.