Modsy Customer Experience Supervisor

Modsy is a fast growing, San Francisco-based startup that is reinventing the way we design and shop for our homes. Leveraging ground-breaking 3D technology and a seamless customer experience, Modsy guides you through a few simple steps to capture, redesign, and transform your home. You receive back a catalog quality lifelike version of your room rendered in 3D that is fully shoppable based on your style, budget, and functional needs. The future of home design and furniture buying is changing and Modsy is leading the way. 

As a company, Modsy is pioneering a remote-first, distributed team culture. We pride ourselves in our inclusive, diverse environment where exceptional talent helps our customers create their dream home.

As a Modsy Customer Experience Supervisor, you will manage a team of up to 15 remote Customer Experience frontline representatives. In this role, you will work alongside other Modsy CX Supervisors to help guide and support one of our most valuable assets - our frontline. You will help ensure Modsy CX is remarkably responsive, helpful, and empathetic to our customers’ needs by monitoring work queues, performing quality audits and coaching sessions, and finding process and efficiency improvements. 

The ideal candidate is obsessed with helping customers and providing them with exceptional experiences. You are passionate about leading, developing, and motivating a team of high performing frontline agents. You have experience finding gaps in processes and making them more streamlined and customer friendly. You move quickly and easily adapt to change, embracing the unknown and inspiring your team to work hard through ups and downs by being authentic, transparent, and celebrating wins regularly. Most importantly - you want to help the business grow by cultivating its customer base and the hard working people who support those customers - and have fun doing it!

Modsy is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ethnicity, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Modsy has raised $100M in funding from TCV, AVP, Norwest, GV, NBCUniversal Cable Entertainment, Comcast Ventures, Birchmere Ventures, and BBG.

Location

Boston, MA