Lead UX Research & Consumer Insights

As Vimeo’s Lead, UX Research & Consumer Insights, you will report to the Director of Research & Customer Insights and work with team members across the organization on research initiatives that help develop deep customer empathy and understanding. We’re looking for someone who craves to know the “why” behind the who, what, when, where and how.  

You will be tasked with managing and conducting user research with current and prospective Vimeo users, ensuring key stakeholders throughout the company receive qualitative feedback on a consistent basis. We are seeking candidates who are equally creative and analytical, and those who can design and manage custom research studies for all business units, including product, design, and marketing.

What you’ll do:

Manage and conduct UX research across all aspects of the Vimeo platform, and synthesize research findings into actionable insights for the Vimeo team

Utilize existing research and data, integrating new sources of data to ensure the most impactful insights are shared with internal stakeholders

Collaborate with the Analytics & Testing team to integrate research findings with behavioral data to offer holistic insights

Partner with Product Managers, Designers and Engineers to drive beta testing and post launch usability research

Lead recruitment efforts and moderation for all in-house 1:1 sessions, presenting findings to key stakeholders

Assist in the management of Vimeo’s online research community 

Utilize quantitative research skills relating to survey design, programming, data tabulations, reporting, and vendor management

Support quarterly segmentation tracking of new members, brand awareness & perception, and member satisfaction trackers

Skills and knowledge you should possess:

5+ years of consumer insight or market research experience working in the tech or digital spaces.  Prior experience working in video product research is a plus

Demonstrated experience working with product and engineering teams to conduct discovery, usability and performance research, providing clear recommendations

Previous experience conducting qualitative research as well as in-person or remote interviews

Previous experience executing quantitative research & reporting

Fluency writing test plans and discussion guides for in-house/moderated or self-moderated research 

Experience using survey programming software such as Qualtrics Survey Monkey, Google Form, etc. Familiarity with UserTesting.com a plus

Ability to identify the best methodologies, study designs, and recruiting specifications to provide relevant, actionable insights

Excellent communication, presentation, interpersonal and analytical skills, and the ability to manage multiple projects at a time

Comfort working collaboratively and independently in a fast-paced, dynamic environment

Proficiency in Excel and PowerPoint

LI-NM1

Location

New York City, New York, United States