Junior IT Service Specialist - DHL Express - Diegem

DHL Express

Région

Diegem

(20006E9)

Belgium-Vlaams-Brabant-Diegem | Full-time | Permanent | Standard

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express is seeking a Junior IT Service Specialist for its office in Diegem, Belgium. As the GAIT IT Service Specialist you will be working on Change Management, Service Level Management, Configuration and Asset Management and Service Request Management, for about 300 applications within the scope of the Global Aviation IT landscape. You will work on improvement of the service quality by reporting on processes, tools and systems. You will report into the Senior Service Specialist and will work closely together with the colleagues of the IT Services Team and the RASS Team.


YOUR CHALLENGES?
  • Change Management
    As a Change Management Specialist we expect you to:
    • Check if standardized methods, procedures and best practices are used for efficient handling of all Changes to the production environment
    • Identify conflicts between Business application Changes and Infrastructure Changes
    • Follow up on the use of correct processes of I2D and CCB
  • Service Level Management
    You will:
    • Report on the compliance on SLM
  • Configuration and Asset Management
    As an specialist in tools and practices we expect you to effectively and efficiently:
    • Execute ITIL configuration and Asset Management
    • Maintain and update information in Configuration Management Database (CMDB)
    • Create, maintain and follow up on ITWSS controls
    • Run CMDB validations on data completeness and quality
    • Delivery of user reports
  • Service Request Management
    You will work on an accurate Service Request Fulfilment by:
    • Analyzing the needs and requirements for new Service Request Forms
    • Creating and maintaining Service Request Forms
  • As a Service Specialist you will follow up on:
    • Verification of user account and on the correct creation and maintenance of these accounts
    • You set up and follow up on reporting of Services related domains
    • You will maintain a positive, proactive and clear communication with Global Aviation IT, Global Network Ops Programs

WHAT DO WE EXPECT FROM YOU?
  • You have 3 years of experience and understanding of Service Management and in particular with Change and Configuration Management
  • You have knowledge and understanding of ITIL processes
  • You are a good working knowledge on Global Service Now
  • You are a team player
  • You have strong communication skills
  • You have a working knowledge of desktop software
  • You pay strong attention to detail
  • You like to work process oriented
  • You are an analytic thinker
  • You have a strong Cross Functional and Inter-Disciplinary awareness
  • Your focus is on the Customer
  • You are fluent in Dutch and English

OUR OFFER
  • A competitive salary with extra-legal benefits
  • A challenging position in an international and dynamic environment with an informal atmosphere
  • Great culture and colleagues

Do you see a personal challenge in these versatile and responsible tasks? Then apply now with a CV and Cover Letter!

We look forward to receiving your application!


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