ITSM Process Lead

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!

Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.

About the Role As an ITSM Process Lead you will design, manage, govern, and report on core ITIL processes (Incident, Change, Problem Management). The lead will be responsible for working across various Process, Business, and Technology teams to identify areas of improvement that foster operational efficiency/stability. While doing so the lead will create service improvement plans and drive improvement initiatives to logical conclusion in coordination with relevant stakeholders. This ITSM Lead will ensure we capture and report key metrics which quantify the IT service delivery. 

Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Executive and Executive jobs that are similar:

$70,000 — $100,000/year

Location

United States/remote