IT Support Technician Tier 2

The IT Support Technician - Tier 2 will provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position. The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.

Responsibilities

Provide Tier II technical support to remote workers in different geographical locations Maintain Service Level Agreements (SLA) Prioritize and respond to service requests through the IT ticketing system Advanced troubleshooting and support of desktops, applications and network connections Consult with different departments to understand their technology needs Maintain and create knowledge base articles Help develop, validate and enhance standard operating procedures Performs miscellaneous job-related duties as assigned

Requirements 3+ yrs experience Solid technical background with understanding of software development and web technologies Excellent written and verbal communication skills Solid organizational skills, attention to detail and ability to handle multiple projects / tasks Experience with Windows, Mac and Linux operating systems. Experience with cloud technologies Familiarity with Azure AD, GCP, Google Workspace and AWS Solid understanding of networking and protocols Ability to troubleshoot VoIP Ability to troubleshoot VPN issue

Benefits

Medical, dental, vision insurance (80% employer/20% employee) Flexible paid time off Employee stock options Remote work, no required travel for most positions.

Location

Reno