IT Engineer

This role can be performed remotely anywhere within the United States and Canada.

We are passionate about technology that improves user experience and reduces friction. It’s what our product is all about, and it’s that same mentality we look for in our IT Engineers. As part of the IT Operations team, you will deliver quality, customer-focused experiences for the products and services we deliver to our employees. Consider yourself a product manager for productivity: providing user assistance, managing feature adoption and driving secure integration of information tools and services.

Day to day, you'll:

• Triage and remediate hardware and software problems on Apple laptops.

• Automate management of corporate devices using Jamf in compliance with our security policy.

• Enable cross-functional collaboration by maintaining our applications and telepresence (Google Workspace, Slack, Clubhouse).

• Manage corporate software licenses and vendor relationships.

• Identify and measure key IT performance metrics and define service-level objectives.

• Help craft a delightful first-day experience for new employee onboarding.

We’re looking for someone who:

Has 2+ years of experience in system administration and/or IT operations

Has the ability to work between the hours of 12am-8am EST/2pm-10pm PST

It would be amazing if:

You have an excellent understanding of IT infrastructure and ability to troubleshoot issues

You take a systematic but human-centered approach to solving problems

You enjoy using technology to make people's work lives easier

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence platform empowers businesses to continuously improve the digital customer experience across sites and apps. FullStory is backed by world-class investors and has 400+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company values, in four words: empathy, clarity, bionics, and trust. Benefits

Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.

Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 

Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $7200 USD per calendar year.

Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

Keep learning. FullStory provides professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. 

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and for each other. And we know better is only possible when we can bring our full selves to work. If you may require reasonable accommodations to participate in our job application or interview process, please contact [email protected] Requests for accommodations will be treated confidentially.

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Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:

$70,000 — $120,000/year

Location

San Francisco, California, United States