International Technical Support Professional - Amida Recruitment Limited - Bruxelles-Capitale

Are you ready to join our fast-paced international environment to create a better future for all?

We are looking for an International Technical Support Professional to join a global energy management technology company with an office in Hertogenbosch, Netherlands that provides residential and commercial solar energy solutions and is one of the fastest-growing solar companies in the world.

By combining the power of solar energy and the proven advantages of communications technology, this company makes solar power systems productive, reliable, smart, and safe. Their technology is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.

As they continue their exciting growth, they are building teams with highly talented people who design, develop, and manufacture next-generation solar technologies. With exciting opportunities for technical professional growth in this new technology space, the work environment is fast-paced, fun, and full of exciting new projects.

About the Role:

With their outstanding technical expertise, this customer support team is helping their customers to make the best use of the company's solar PV-systems. The most advanced technology allows monitoring and controlling of each component in the field. Industry-leading innovation and continuous learning allow them to always remain one step ahead of their installer partners and be well equipped to provide professional support during the commissioning of new sites. They are hiring team members to join and work out of their various office locations in Den Bosch/NL or Freiburg/DE. The possibilities are endless, including a competitive base salary, corporate bonuses that are paid out quarterly, excellent benefits, and even company stock!

What you will be doing

• Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email or phone)
• Documenting received cases and following up in a timely manner
• Cooperating with Enphase Field Service Technicians and Field Application Engineers
• Use and maintain the support knowledge base
• Continuously learn and improve PV knowledge

Who you are and what you bring:

• 2+ years of experience in customer support or equivalent educational background
• English required, plus a minimum of one additional language level C2 in French, Italian, Dutch, or German
• Excellent verbal communication skills
• Ability to take ownership and responsibility
• Understand electrical systems (electrical/PV advantageous)
• Familiarity with MS-Office (SalesForce is advantageous)
• Interest in solar energy

What we offer:

• A challenging position in a dynamic and rapidly growing international company in the photovoltaic industry
• Competitive salary plus additional benefits
• A great work environment in teams with colleagues from various countries
• Initial training (at our EMEA HQ in Lyon, France), as well as continuing professional development

If you care about our planet and are passionate about creating a more sustainable future, this is the perfect time to join Enphase.