• International Federation active in the marketing sector
• Opportunities to grow in the role

My client is an International Federation active in the marketing sector located in the city center of Brussels

As a team they aim to emulate, and exceed, the professional practices of our members. Despite being a not-for-profit organisation, they operate in a business environment and are rewarded based on success.

• Actively listening to members and identifying their needs.
• Providing information on membership fees, policies, processes, benefits, products, and services.
• Recommending and cross-selling products and services to members and potential members.
• Investigating and resolving or escalating membership and payment issues.
• Answering phone calls and written questions, concerns, and complaints regarding membership.
• Assessing member eligibility and processing payments, applications, and requests.
• Documenting all inquiries and maintaining accurate membership records within the CRM.
• Manage the member services inbox and divert emails to relevant team members.
• Seek to refine and streamline administrative processes.
• To carry out other membership administrative duties as required.
• Undertake additional duties and training as required by the Director of Membership Services.
• This role will require travel, overnights stays and weekend working in line with business needs.