Designer Researcher Developer Experience

About Nava Nava is a public benefit corporation, which means we have a social mission written into our founding charter. The people who work at Nava have a fiduciary duty to our stated mission: to improve access, effectiveness, and simplicity of government services.

As a professional services firm, we achieve our mission by partnering with government clients at the state and federal levels. We bill for our time, selling our expertise and problem-solving methodology to government clients who hire us to help improve their products and services so that their users and beneficiaries have a better experience.

These end-users — the humans who benefit from our work — are at the core of everything we do. They inspire and motivate us. Working with our government clients to align their goals with their beneficiary's needs enables them to better deliver on their mission and provides everyone at Nava opportunities to do meaningful, impactful work.

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for experienced researchers to help drive this mission forward. 

You will work on small teams to drive the service design and research efforts of our work with the government, for programs that affect millions of Americans. You care deeply about working on technology that improves people’s lives, but don’t think technology is always the answer. You’ll be involved from concept to implementation, championing user needs with everything from user research to journey mapping. 

You’ll bring us closer to the people we ultimately serve, and help set high standards for our teams in terms of simplicity, empathy, and accessibility. 

You can work remotely, or work from one of Nava’s offices in DC or San Francisco. 

Opportunities and Challenges  Nava provides opportunities to do meaningful, impactful, mission-oriented work. As a public benefit corporation, we have a social mission written into our founding charter. The people who work at Nava have a fiduciary duty to our stated mission: to improve access, effectiveness, and simplicity of government services. We see this as an opportunity, but it is also important to highlight the challenges we face in advance. 

You will be working within the government ecosystem, which means working dynamically, with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles, cultural norms and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity. 

The government contracting ecosystem is a compliance-driven multi-stakeholder environment – particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment when responding to proposals or delivering software and infrastructure. Finding and recommending ways to improve the way government digital services are procured and  built is one of the highest-leverage ways we help fulfill our mission.

Position Summary The role is for a designer/researcher with strong skills in service design, research and strategy, and an understanding of technical processes and tools. Designers are critical to articulating how we create modern, flexible, and scalable infrastructure and services to positively affect outcomes for the public. This person should be comfortable working closely with their project teams, external developers and government partners to shape and improve infrastructure services and the flow of data.

Position type: Full time, exempt.

Compensation Range: $96,800 - $135,700

Please include a portfolio with your application. Applications without an online portfolio will not be considered.

Other requirements ●  Must have lived in the United States for at least three (3) of the past five (5) years. ●  An active green card or citizenship is required. ● Candidates who are offered a job with Nava must possess work authorization which does not require sponsorship by the employer for a visa now or in the future. ● Offer of hire is contingent upon completion of a background check that includes a criminal record history review. ● Applicants selected for this position may be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

Perks working with Nava ● Your well-being is important to us, so we offer highly competitive benefits for medical, dental, and vision ● 20 days of PTO accrued, 12 days paid federal holidays, 5 floating holidays, unlimited sick leave ● 16 weeks of fully paid parental leave and weekly meal deliveries during leave ● Sabbatical Leave ● 401k contributions match at 4% of your salary ● Flexible work arrangements ● $1,000 new home office set up budget, monthly phone allowance ● Monthly partial reimbursement for utilities (where applicable) ● $2,000 annual tuition and professional development budget ● Equity stock options ● Employee referral program ● Commuter Benefits ● Short and Long-Term Disability Insurance ● Life and Accidental Death ● Diverse, inclusive, highly collaborative, and vibrant culture fostering remote work!

Location You can work in a hybrid work arrangement from one of Nava’s offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Virginia, Washington.

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. 

Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.  

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.

Location

Remote