Customer Support Representative

Who we are

Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters - committed to life’s moments and the people who create them. We partner with the best retail stores in over 1650 cities across North America to serve up the best buying experience. Drizly offers a huge selection and competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.

We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly.  We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide and then act.  Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days and incredible challenges.

We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.

Do you see yourself here?  Read on.

Who you are 

You are a highly motivated problem solver. People tend to describe you as a hard worker - but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic and love resolving issues (customer or store facing) as efficiently, politely, and professionally as possible. You aren’t easily rattled, you remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that to truly delight your customers you don’t need to promise the world, but instead be honest, understanding, and exhibit good judgment. You excel as a communicator both written and verbal, and you love to share what you learn. Sound like you?

What the role is 

This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings.

You must reside in the United States to be considered for this position.

You do you.

Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. You must reside in the United States to be considered for this position.

The hourly rate range for this role is $20/hour. You will also be eligible for various benefits. More details about our company benefits can be found at the following link: https://drizly.com/careers.

BEFORE YOU APPLY...

We ask that you please remove all identifying information from your resume before you upload it on the next page in an effort to help us remove unconscious bias from our resume review process. Drizly is committed to cultivating an inclusive environment where a diverse group of people can and want to do their best work, and that starts with our hiring practices.   Identifying information includes your name, photos, LinkedIn URL, email address and more.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:

$40,000 — $70,000/year

Location

Boston, MA