Customer Success Manager

We’re building a team of driven, focused people keen to make a meaningful impact guiding our customers in creating something their customers will love. 

You’ll be empowered to put customers first on a daily basis. To us, customer success doesn’t mean customer support or account management. It isn’t measured by how many times customers log into the Appcues platform. Customers are successful when Appcues (as a product and team) helps them reach their desired outcomes. We’re looking for someone who is eager to go above and beyond to learn what that means for each individual customer and ensure that it happens.

In this role, you will be an extension of our customers’ teams to guarantee they are successful in meeting their goals with Appcues. You will educate them on opportunities that they have to make their experiences more impactful. You will share best practices across accounts and keep an open line of communication with our product team to help turn feedback into features. You’ll also be integral in working with our marketing team to showcase how customers are using Appcues.

Our Benefits

100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat. Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave. Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology. Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees. Equity - We want everyone invested in our success. We grant every employee equity in the company. Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend. Unlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.

About us

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.

We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.

Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.

Location

Remote