Customer Success Manager
Chapps
Région
Bruxelles
Contrat
Intérim avec option pour un CDI
Company Description
Chapps stands for “Checking Apps”.
We specialize in creating Apps for the property management industry. We built a platform of unique & professional Apps. The ultimate goal being a driving force in collaborative property management.
Responsibilities
- Handle incoming client technical support questions
- Develop and manage client portfolios
- Make sure the customer experiences a positive customer experience
- Hold product demonstrations for customers/leads
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Implement emailing’s/ newsletters
- Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
- Compose and post online content on the company’s website and social media accounts.
- Help deliver marketing materials to business developers.
Requirements
- Fluent in English, Dutch and/or French, German knowledge a plus.
- Proven experience in customer support (min 2 years).
- Demonstrable ability to multi-task and adhere to deadlines.
- Well-organized with a customer-oriented approach.
- Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, CMS tools, WordPress, Teamleader, ActiveCampaign, Zendesk etc...).
- Exquisite communication and people skills.
- BSc in Marketing, Business or relevant field is a strong advantage.
- Dutch or French, with a strong knowledge of English.
Offer
- Be part of a company where you have the opportunity to further develop your talents and where there is a well-considered expansion policy.
- You will receive a motivating salary for your delivered benefits, supplemented by extra-legal benefits.
Interested ?
Apply now via the button below!