Customer Success Manager

About Us & Why We're Hiring

We're changing the way people connect to social care programs.

Findhelp launched 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds!!

We're powered by tech, have an overarching requirement to do good, and looking for someone willing to join our team with passion. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).

If you’re nodding emphatically while reading this, you’ll probably like it here, and we can’t wait to connect with you!

The Customer Success team is an integral part of fulfilling this mission: this team builds new opportunities and solve challenges for our customers as they help people find and connect with the help they need. Our customers are innovative organizations across many sectors -- healthcare, government, local and national nonprofits, and private consultancies, to name a few.

Your role will center around building lasting customer relationships, onboarding new customers, and growing customer accounts, our impact, and our company.

We value being together  We believe being together enables stronger relationships, collaboration, and culture. You can expect to be in-office if you're based in Austin, TX.  If you're applying from Denver, CO or Madison, WI, we have coworking spaces available.

We’re building a diverse, inclusive team You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community. 

But talk is cheap. We like action. Here are a few things that show we mean business.  -Unconscious bias training for every team member -Justice Equity Diversity and Inclusion (JEDI) committee

Our Commitment to Diversity and Equal Opportunities

Findhelp is an equal opportunity employer. We believe a diversity of backgrounds, beliefs, abilities, and experiences is critical to our success. We are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, experienced, and diverse team that loves working together to build something that matters.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Sales, Customer Support and Executive jobs that are similar:

$50,000 — $80,000/year

Location

Remote