Customer Success Lead

ABOUT THE COMPANY Milk Moovement is a remote/hybrid team of more than 45 diverse employees working to provide our clients with actionable intelligence to everyone involved in delivering milk to your favorite grocery store. Our systems are presently responsible for managing over 10 percent of all milk produced in North America… and we are not stopping there!  

We are a young VC-backed company experiencing significant sales and team growth across North America.

We're adding to our team as we prepare for another round of significant growth in 2022. We're seeking people who think differently, innovate, and want to make an impact. Join us for an exciting career in a supportive, fun and inclusive environment. Check us out on Twitter, Instagram, LinkedIn, and our home page (@milkmoovement) to learn more.

THE JOB We’re seeking a numbers-driven Customer Success (CS) Lead to oversee our growing CS team. The CS Lead plays a critical role as an advocate for Milk Moovement’s clients and serves as their primary contact for their support and training needs. The CS Lead will oversee a team of CS Specialists and Analysts. The ideal candidate will demonstrate a proven ability to refine processes and procedures to support our clients. The CS Lead will also be responsible for setting, monitoring, and improving key metrics. Here are some other examples of things you will do:

• Own internal procedures documents: build processes that scale and improve client experience
• Team collaboration: work closely with internal teams and external partners to align priorities
• Set, monitor, and improve key CS metrics: ensure constant improvement of the CS experience
• Advocate for our clients:  put our clients first - always

WHAT WE ARE LOOKING FOR Milk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our CS team lives up to our core values, and we expect you will be excited to do so as well. You must have prior CS lead or management experience and extensive experience with tools like Intercom, Notion, Excel, Slack, Gsuite, and Zoom, but experience working in the dairy industry is not required! We will teach you all there is to know about the industry beginning with our Dairy 101 course. It is definitely more complicated than you think and that is why we do what we do! You will likely have been working in a client facing SAAS environment for 2+ years, but we are more interested in the how rather than the how long. Previous experience working in relationship or account management would be a major plus, but it is not required.

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Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:

$55,000 — $85,000/year

Location

Halifax, Nova Scotia