Customer Success Analyst LATAM

At Connectly we are reimagining the 2-way communication between customer and business using WhatsApp-first to deliver and cutting edge AI to automate, analyze and personalize messaging. We offer a world class experience for both consumers and businesses helping them engage with each other in meaningful ways. You will have the opportunity to join a VC backed early stage startup, experience rapid career advancement opportunities and learn along our world-class team.

About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.

Job Description: The role is to support the sales team for LATAM and create the best in class customer experience for a fast pace of growth and exceed conversion rates for our B2B customers.

Education and training based on our platform and best practices on Conversational Commerce; Build collaborative relationships with the Sales & Growth team worldwide where you collaborate for the best results for Connectly and its customers; Help customer with campaign creation and messaging strategy; Develop strong product knowledge and a collaborative team plan; Inspire Customers with and incredible onboarding; Engage leads with a real collaborative partnership; Plan and execute internal business processes; Screening processes and sales meetings; Knowledge of CRM systems, procedures, technology, and data collection best practices  Business Review excellence;

Requirements: Excellent written and verbal communication skills in Portuguese, Spanish and English Bachelor Complete; Experience with technology and Customer Success; Passion to build the future of conversational commerce; CRM experience Experience managing/manipulating data Hubspot experience is a plus;

Why Connectly.ai? Best in class team; Amazing Values; Grow with a WhatsApp Business Solutions Provider and Endeavor Scale Up Company; Remote work; Unlimited PTO;

Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

We're a remote-first company, but due to the majority of the workforce being in the western hemisphere collaboration hours are generally within the Pacific Timezone working hours range (7 hours behind UTC). We allow you to work from anywhere in the world anytime you prefer, as long as you are able to at least some workdays overlap with 9am - 1pm Pacific time where we have scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting).

We're looking to cultivate a highly creative, motivating, and collaborative environment as we aim to move fast and build quickly. Talk to us if you are interested!

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Legal, Engineer, Backend and Sales jobs that are similar:

$70,000 — $120,000/year

Location

Remote