Customer Service Representative English/German - Actief Interim - Kortenberg

You are the link between customers, sales management, supply chain, finance department, marketing department, product performance analyst department, technical department and other appropriate functions taking full accountability for customer orders from the point at which they are received until the point at which an invoice is paid.You assist commercial and sales managers to reach commercial objectives in the region.- Document and maintain customer agreements in SAP.- Collect the orders and sample orders from customers respecting the terms and conditions and pricing policy and enter them in the relevant systems.- Make sure all prices are correctly and timely entered in SAP and updated when changes occur.- Ensure that prior to processing an order all elements- Ensure that goods are delivered on time and in full at defined address by the customer. Monitor together with supply chain late deliveries and define and implement corrective actions where possible.- Proactively monitor and expedite progress of customer orders. Keep the customers fully informed of any changes from the original promise. Ensure that the customer is invoiced appropriately.- Ensure customers receive all relevant EHS, technical bulletin, COA, sales specification and Quality Assurance date.- Initiate credit/debit notes.- Be involved in obtaining forecast figures from your customers and inform your account manager accordingly.- You provide specific reports/date to the relevant Sales Manager.- Plan and coordinate the distribution of packed and bulk materials sales orders out of European stock points.- Depending on the market the job holder will serve, plan and coordinate sea freight shipments.- Deal with complaints and deficiencies according to the procedures and communicate corrective actions to the customer when appropriate.- Establish and maintain good working relationships with customers and the people in the related Business functions- Participate to monthly customer service/marketing/supply chain meetings in order to raise suggestions for improvements and shortcomings.- Cover for other customer service representatives in periods of absence.

Wat wij van jou vragen:
You have a Bachelor’s degree in office management, marketing, finance, logistics or equivalent by experience.You have excellent knowledge of English and German, any other European language would be an asset.You have a profound knowledge of the special payment methods (L/C etc.) and customs requirements (document requirements, advance invoices for credit openings etc.).You have allready experience in a customer service/order processing or supply chain role, working with non-EU countries such as Turkey, Middle East, North Africa, Former Soviet Union.You have knowledge of and experience with export regulations, export documents, duties, special payment methods (e.g. letter of credit, cash against documents), customs requirements, Market Access Database.You are a dynamic, flexible and service-oriented team-player with positive attitude; stress-resistant, multi-tasker & able to deal with a varying workload and potential customer issues.You are eager to learn and open to change.

Wat wij jou bieden:
An openended assignment in an international company in the region of Leuven