Customer Project manager - Product Services Manager - Actief Interim - Zaventem

As one ofthe global leading sales training companies, we're looking for a Customer Program Manager to enforce our team. As a Customer Program Manager, you're responsible for the implementation of our products and services for clients and serves as the primary business contact for the client and internal team during the implementation period. The Customer Program Manager is assigned to client relationships and after onboarding to the project, drives all phases of implementation, which is determined on a project-by-project basis. You will be the link between the client and internal project teams, (such as Management Consulting, Design, Customer Success team members, Measurement, Scheduling/Trainer Management, and Finance/Billing). We need you to clearly represent client needs, expectations, and limitations; as well as to proactively manage the implementation to ensure that deliverables meet client expectations through effective communication of scope and scope changes, while managing to timelines on both sides. Identifying and resolving potential “red flags” that could arise as a result of a client request or delay will be your responsibility.(for ex. client doing their own translation, integrating their own- or third-party content into a our programs and expecting our trainer to deliver, or assuming that we will produce materials in their own “look and feel”).In a nutshell, these are your three primary goals:

• Ensure client satisfaction with the implementation and that value is received
• Ensure profitability of projects (do only what we need to do to deliver value and get paid for what we do)
• Take ownership of project implementation to increase selling time

Other tasks and responsibilities on request

Wat wij van jou vragen:
You must have/be:

• Minimum of 3 years’ experience in account management, project management, and/or service delivery required; training/consulting industry experience and/or experience with a high growth firm that delivers customized solutions preferred
• Detail and process oriented; highly organized and able to multi-task
• Take ownership of ensuring client expectations are met in a profitable and efficient manner
• Strong, client-focused communication skills – written and verbal in English and/or another language.
• Willing to travel (10% or less)

Wat wij jou bieden:
We keep our customers moving in the right direction by delivering fresh perspectives to their sales challenges. Inspired by individual potential, we constantly push ourselves beyond obvious answers to challenge the status quo, test new ideas, and imagine better outcomes. Our customized solutions are delivered to the highest standards by passionate and experienced professionals. The above is combined with you, who will be a key worker. Therefore we will be offering these as a standard:

• Excellent development opportunities among highly competent and ambitious colleagues
• Unique international culture and a network of helpful colleagues
• Coffee, drinks and lunches
• Eco checks and meal voucher
• Transportation allowance
• Working from home allowance
• Hospitalisation insurance

This is a Full-time role with standard working hours between 9:00 am – 6:00 pm CET, Monday - Friday; additional hours or an earlier starting time may be required as needed. While we have a modern office space located in Zaventem, the company has incorporated a hybrid working policy that allows employees to choose their own working space (from home/office etc.). Employees might however be requested to come to the office for team meetings or client meetings.