Customer Care Representative

Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
Be the Single point of Contact for customer inquiries of the DACH region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
Act as an Ambassador by promoting the collection, advising & visiting customers
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Participate to the team growth by taking part to improvement project

You have 2 to 5 years working experience in a similar position (experience in the textile industry is an asset)
You are fluent in German and English, French is a plus.
You have some knowledge of ERP/CRM, Word, Excel and Outlook
Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
Excellent communication skills - verbal and written
Customer-oriented
Team spirit
Problem-solving
Prioritization skills
Adaptability
Stress resistant, strong positive mindset

You will join a fast-growing company and become part of a team that is enthusiastic and passionate about the creation and promotion of our products
You will work in an international setting (sales throughout Europe, purchasing from Southern Europe and Asia)
You will be plunged into the exciting world of textiles, in an environment that will allow you to contribute to the appeal of our product
Our strong sustainability culture, accredited by the best existing certifying bodies, will motivate you and give you pride in our venture
Sustainable transport options offered
Flexible work arrangements for all
And other health benefits and insurance opportunities

Join us to make an impact together! Apply now!

Stanley/Stella SA