Community Support Associate

At Hiro, we’re making it easier for developers to build the next generation of smart contracts and decentralized apps. We build developer tools for Stacks, an open-source network which makes Bitcoin programmable. With Hiro, developers can test and deploy smart contracts, spin up nodes and other server-side resources for scaling, and get access to monitoring and analytics. Our solutions provide developers with the convenience and reliability they need to be successful.

Hiro is funded and backed by more than $75 million from Union Square Ventures, Y Combinator, Lux Capital, Winklevoss Capital, Naval Ravikant, and others.

About the Opportunity

We’re looking for a community support associate to join our remote-first team here at Hiro and help support Hiro-product users and community questions related to Hiro products. This role will be critical in ensuring the Hiro Wallet and other consumer products are easily accessible, that relevant issues are surfaced to our engineering team, and that our customers have a great experience with the Hiro products and community. The ideal candidate has some knowledge of crypto wallets, experience troubleshooting, and excellent communication skills. As our first community support team member, you’ll be responsible for responding to questions related to the Hiro wallet and consumer products.

About Us

Hiro is the leading developer tools company for Stacks, the open-source network which makes Bitcoin programmable. Our mission is to accelerate mainstream adoption of blockchain technology and build a better, user-owned internet for all. Hiro was founded in 2013 under the name Blockstack PBC and is headquartered in New York City with employees and contractors distributed across the globe. Hiro is funded and backed by more than $75 million from Union Square Ventures, Y Combinator, Lux Capital, Winklevoss Capital, Naval Ravikant, and many more. Visit our website to learn more.

Hiro is proud to be an equal opportunity employer and deeply cares about building a diverse team. Hiro is committed to building an inclusive environment for people of all backgrounds. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by law.

Location

Remote