Community Operations Specialist

GetSetUp is the largest and fastest-growing online community of older adults who want to learn, connect and do wonderful things. In the 19 months since our founding, we have grown to more than 4 million members around the world. The platform offers live classes taught by peers who are experts in their field, social hours hosted by community members, and special events with speakers who directly address areas of interest to older adults. Classes are taught in English, Spanish, Hindi, and Mandarin. We’ve grown to over 150 employees spread across the world with core teams in the U.S., Australia, India, and more sites coming soon.

We are backed by some of the industry legends like Cowboy Ventures (Aileen Lee), LightShed Ventures, ReThink Education, AME Cloud Ventures (Jerry Yang), Work Play Ventures (Mark Pincus), Sweat Equity Ventures (Reid Hoffman), Primetime Partners, Dunce Cap (John Danner) and several other notable consumer internet and health tech investors.

Growing an active, meaningful community is central to GetSetUp's mission. Our community experience empowers, encourages and celebrates our audience. The Community Operations Specialist we’re seeking will be a key person ensuring that every Learner receives a high-quality experience before, during, and after each class session.

In this role, you will be responsible for the overall class experience in the technology category during US hours. You will interact with Learners before and after the class in our Lounge chat. You will work with Guides to ensure every class successfully launches in Zoom and support the Guide and Learners throughout class as a Teaching Assistant. You will ensure all Learners receive Class Notes after class and support their continued learning journey in community spaces such as our GetSetUp Club.

The ideal candidate is someone who has a passion for building a vibrant, growing community of learners and is excited to constantly learn and advance within a fast growing team and company.

GetSetUp values equal opportunities for all workers. We value experienced workers and are committed to an age-inclusive workforce, affirming race, sexual orientation, religion, gender, disability status, and other dimensions of diversity.

Location

Remote - US (ET or CT Preferred)