Commercial Internatioan Coordinator - Vandemoortele DE - Belgique
Vandemoortele DE
Région
N/A
About Vandemoortele
Vandemoortele was founded in 1899 as a Belgian family business and has continued to grow and develop ever since. Over the last two decades, we became a leading European food company with commercial offices in 12 European countries and 29 high-quality production sites all over Europe employing ~4000 permanent associates. In 2021, Vandemoortele realized a turnover of ca € 1,33 billion. The Vandemoortele headquarters are in Ghent, Belgium.
Working at Vandemoortele, you will get all the chances to grow within a people oriented and value driven environment, where cooperation, respect and ambition are key. You will be part of an international company having a dynamic, driven, ambitious and collegial atmosphere. We believe a more organic, flexible culture leads to a healthier work-life balance, motivates employees and ensures that we can work well together towards even better outcomes.
Vandemoortele is committed to become a responsible player and leader in the food industry committed to deliver the best possible products that consider consumer’s individual desires, needs and requirements as well as the latest insights regarding to food, health and nutrition.
You will participate in a culture built on trust, empowerment, self-management and shared leadership, a culture where we all share the same sense of responsibility to getting the job done.
Commercial International Coordinator
Your role:
As Commercial International Coordinator you will be responsible for coordinating and supervising the on-site customer service team, while also managing a customer portfolio. You maintain a high level of professionalism, providing support for the business unit’s sales growth through timely order handling, accurate forecasting, contract management, master data management and complaint handling. You drive for additional customer service-related projects.
Your main responsibilities are:
Projects:
Active participation, implementation & follow up of different internal and/or external projects (such as, but not limited to, CRM tool, Ariba, DPE, C4C …)
Generate different reports to support business (e.g. BW, Power BI, …)
Take up role as super- or key-user for existing and/or new projects
Customer Service:
Demand for and input forecast for the accounts handled and bring up discrepancies
Order entry and order confirmation
Check credit balance of clients & initiate release of orders when blocked
Availability check, stock monitoring and consultation with planning and production sites
Order tracking and monitoring of delivery dates/delays, corresponding and regularly exchanging information with customers
Pro-active consultation with customers in case of deviations or possible optimizations (e.g., FTLs, alternative SKU, …)
Ordering & follow-up on logistics (road/sea/air)
Capture and communicate the customer-specific details for shipping and billing
Prepare all necessary paperwork
Drawing up invoices, credit and debit notes
Verifying and approving incoming logistics invoices
Handling customer complaints within company’s guidelines
Handling sample requests and follow-up on sample sending
Provide product and service information to international customers
Coordination:
Master data management for customers, including setup of new customers in different sales organizations
Input & follow-up on RMQS contracts at agreed prices / volumes, resiliate when needed
Input & follow-up on rebate agreements
Looking for continuous improvement and optimizing work methods in the daily activities of the team
Close cooperation with other departments (sales, finance, planning, supply chain, quality, …) regarding customer topics
Motivating and coaching of the team
Ensuring proper execution of team activities and compliance with all relevant rules and regulations
Organizing balanced and efficient work planning, including backups, holiday planning and participation in recruitment activities when needed
Regular performance and feedback moments with team members
Communicate relevant information both upwards and downwards to ensure engagement with the team and management
About you:
You have a Master’s degree (or equivalent through experience) in Business Administration, Business Management, or a related field
You have 2-3 years of experience as a Customer Service Coordinator, Customer Service Representative, or a similar role in the Customer Service department
You are fluent in English and Dutch – German and French is a plus
You are an analytical thinker with strong problem-solving abilities, as well as a constructive critical thinker
You are solutions oriented and hands on
You possess excellent written and verbal communication skills and the ability to offer an enhanced customer experience
You have an eye for detail
You are good at time management and have good organizational skills
You can remain calm in stressful situations
What’s in it for you?
A challenging position in a dynamic, flexible and international environment
An enthusiastic international team in an informal and stimulating atmosphere
Frequent contacts with other departments, foreign establishments, and external partners
A stimulating work environment with many opportunities for personal development and growth in an open and people-oriented company culture
A competitive salary increased with several extra-legal benefits
Vandemoortele was founded in 1899 as a Belgian family business and has continued to grow and develop ever since. Over the last two decades, we became a leading European food company with commercial offices in 12 European countries and 29 high-quality production sites all over Europe employing ~4000 permanent associates. In 2021, Vandemoortele realized a turnover of ca € 1,33 billion. The Vandemoortele headquarters are in Ghent, Belgium.
Working at Vandemoortele, you will get all the chances to grow within a people oriented and value driven environment, where cooperation, respect and ambition are key. You will be part of an international company having a dynamic, driven, ambitious and collegial atmosphere. We believe a more organic, flexible culture leads to a healthier work-life balance, motivates employees and ensures that we can work well together towards even better outcomes.
Vandemoortele is committed to become a responsible player and leader in the food industry committed to deliver the best possible products that consider consumer’s individual desires, needs and requirements as well as the latest insights regarding to food, health and nutrition.
You will participate in a culture built on trust, empowerment, self-management and shared leadership, a culture where we all share the same sense of responsibility to getting the job done.
Commercial International Coordinator
Your role:
As Commercial International Coordinator you will be responsible for coordinating and supervising the on-site customer service team, while also managing a customer portfolio. You maintain a high level of professionalism, providing support for the business unit’s sales growth through timely order handling, accurate forecasting, contract management, master data management and complaint handling. You drive for additional customer service-related projects.
Your main responsibilities are:
Projects:
Active participation, implementation & follow up of different internal and/or external projects (such as, but not limited to, CRM tool, Ariba, DPE, C4C …)
Generate different reports to support business (e.g. BW, Power BI, …)
Take up role as super- or key-user for existing and/or new projects
Customer Service:
Demand for and input forecast for the accounts handled and bring up discrepancies
Order entry and order confirmation
Check credit balance of clients & initiate release of orders when blocked
Availability check, stock monitoring and consultation with planning and production sites
Order tracking and monitoring of delivery dates/delays, corresponding and regularly exchanging information with customers
Pro-active consultation with customers in case of deviations or possible optimizations (e.g., FTLs, alternative SKU, …)
Ordering & follow-up on logistics (road/sea/air)
Capture and communicate the customer-specific details for shipping and billing
Prepare all necessary paperwork
Drawing up invoices, credit and debit notes
Verifying and approving incoming logistics invoices
Handling customer complaints within company’s guidelines
Handling sample requests and follow-up on sample sending
Provide product and service information to international customers
Coordination:
Master data management for customers, including setup of new customers in different sales organizations
Input & follow-up on RMQS contracts at agreed prices / volumes, resiliate when needed
Input & follow-up on rebate agreements
Looking for continuous improvement and optimizing work methods in the daily activities of the team
Close cooperation with other departments (sales, finance, planning, supply chain, quality, …) regarding customer topics
Motivating and coaching of the team
Ensuring proper execution of team activities and compliance with all relevant rules and regulations
Organizing balanced and efficient work planning, including backups, holiday planning and participation in recruitment activities when needed
Regular performance and feedback moments with team members
Communicate relevant information both upwards and downwards to ensure engagement with the team and management
About you:
You have a Master’s degree (or equivalent through experience) in Business Administration, Business Management, or a related field
You have 2-3 years of experience as a Customer Service Coordinator, Customer Service Representative, or a similar role in the Customer Service department
You are fluent in English and Dutch – German and French is a plus
You are an analytical thinker with strong problem-solving abilities, as well as a constructive critical thinker
You are solutions oriented and hands on
You possess excellent written and verbal communication skills and the ability to offer an enhanced customer experience
You have an eye for detail
You are good at time management and have good organizational skills
You can remain calm in stressful situations
What’s in it for you?
A challenging position in a dynamic, flexible and international environment
An enthusiastic international team in an informal and stimulating atmosphere
Frequent contacts with other departments, foreign establishments, and external partners
A stimulating work environment with many opportunities for personal development and growth in an open and people-oriented company culture
A competitive salary increased with several extra-legal benefits