Client Service Representative Lead

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!

Organizations, big and small, depend on us to accurately publicize market-moving news and multimedia, host online newsrooms and investor relations websites, and generate social engagements that continuously develop interactions with their target audience.

The CSR Team Lead’s role is to manage the Client Service Representatives (CSRs) in their region and ensure that team members, as the first point of contact for new Business Wire clients, cultivate customer relationships and complete each new or reactivated account setup to Business Wire’s high standards and workflows. The CSR Team Lead will be a member of the New Account Investigative Team (NAIT), responsible for review and approval of research completed by the CSR team members completing new account set ups for new or returning customers. Customer-focused verbal and written communications, multi-tasking, time management and organizational skills are a must to succeed in this role with a high level of client and prospect interaction as well as additional coordination between the sales team, CSR team, NAIT, newsroom and clients.

Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.

Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Executive and Executive jobs that are similar:

$70,000 — $100,000/year

Location

New York, NY (Remote)