Assistant Director - Senior Business Analyst - Moody's Investors Service - Bruxelles

As an Assistant Director Senior Business Analyst you will be part of a cross-functional team responsible for the product life cycle, from feature conception to deployment and customer enablement.
You will be focusing on the Compliance Catalyst platform. Working alongside product managers and strategists, customer service and other operational teams, you will be responsible for successfully supporting our clients in their usage of the Compliance Catalyst and will serve as the senior business analyst in matters where the help desk and product consultants cannot resolve.
In this role, you will obtain a broad knowledge of the KYC/KYS landscape by assuring that our products and technology are being used effectively to add value to our clients’ businesses.

This is an opportunity to develop your career while doing work that matters.

Specifically, you will:

• Develop excellent working relationships with colleagues within KYC/KYS and especially solutions delivery and solutions specialists
• Capture and channel client feedback on product features and functionality to the Compliance Catalyst product managers.
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
• Act as an escalation point and ultimate owner for technical and functional product questions raised by stakeholders and customers.
• Ensure that client matters are resolved while maintaining the highest possible degree of client satisfaction
• Capture and document solutions to recurring client issues or questions
• Provide training on new product features and functionality to internal stakeholders
• Ensure user guides are updated with every release cycle
• Communicate internally on scheduled and unscheduled release cycles and content
• Expect to be working with limited supervision
• Support roadmap planning activities.
• Elicit business and technical requirements from stakeholders with appropriate prioritization and dependencies identified.
• Support user testing, participate in validation sessions.
• Act as a product lead in relevant Agile activities.
• Create and manage user acceptance plans.

• 5+ years of experience working in a fast-paced software development environment
• Undergraduate degree in Business, Economics, Finance or a related field viewed favorably
• Undergraduate degree in Business, Economics, Finance or a related field viewed favorably
• Significant experience in either the credit, compliance or data distribution sectors.
• Knowledge of existing and international regulatory requirements
• Excellent experience in software implementation projects
• Experience using postman or similar
• Be able to effectively communicate technical information to non-experts,
• Be able to build relationships at all levels with both the internal organization and clients.
• Ability to guide own learning and contribute to domain knowledge building
• Demonstrated ability to quickly learn industry trends / domains and end user demands from pain points

The ideal candidate would be available to start with no more than a 6 week notice period.

At Moody’s Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world’s financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats. We combine the agility, passion and dynamism of a startup with the strong positioning and stability of a large corporation, providing our people with dynamic career paths and mobility options across the US, Europe, and APAC, all while having access to the entire Moody’s network. We empower our people and are committed to helping them reach their goals.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com .

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.