ACS Customer Support Coordinator - DHL Express - Diegem
DHL Express
Région
Diegem
(2000476)
Belgium-Vlaams-Brabant-Diegem | Full-time | Permanent | Standard
JOIN DHL EXPRESS NETWORK OPERATIONS TEAM AT THE HEART OF DHL. TOGETHER WE WILL IMPROVE THE LIVES OF OUR CUSTOMERS
Would you like a challenging role at the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? Making the lives of people better, everywhere.
The DHL Express is seeking an ACS Customer Support Coordinator for its office in Diegem, Belgium. As an ACS Customer Support Coordinator your role will be to report and react to pre- and post-operational events happening in the DHL network, whilst making use of the available software/hardware and communicating systems and observing standards in order to provide accurate information to internal and external customers.
YOUR TASKS
- Ensure follow up on ACS business on the DHL Global network environment.
- Track / tracing escalation contact for identified ACS product.
- Make sure customers are informed about any incidence.
- To instigate, coordinate, follow up contingencies / recoveries.
- To support the ACS Commercial team by excellence in customer service support
- Create customer trust in the ACS/DHL network capabilities.
- Communicate in effective manner with H&G and 3rd party Handlers as well as Customers to efficiently and quickly find / retrieve information needed to resolve enquiry.
- Ensures that the available tools/systems are used, in order to maximize sales opportunities.
- The job has a high content of direct people interaction so must be a team worker, give clear direction and cultivate relationships.
- Different processes to execute depending on problem.
- Reporting of Hot shipments.
- Motivated team player, who shares best practices and supports other team members to achievement ACS goals and objectives.
YOUR PROFILE
- Extensive knowledge of the DHL products and processes including aircraft and truck specifications
- Ability to work effectively under pressure
- Strong customer service orientation
- Business Acumen
- Cross border thinking
- Strong diplomacy and persuasion ability
- Flexible in working hours and ability to adjust to changes
- Ability to work in weekend and public holidays
- Team worker
- Strong attention to detail
- Experience in the cargo aircraft industry
- Knowledge of aircraft configurations and equipment/contours is a benefit
- Fluent English, written & spoken. (other languages are a benefit)
- Excellent computer skills (PC with Windows, Excel, Power Point)
OUR OFFER
- A competitive salary with extra-legal benefits
- A challenging position in an international and dynamic environment with an informal atmosphere
- Career development opportunities in accordance with your expertise and commitment
- Great culture and colleagues
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
We look forward to receiving your application!